Shipping policy

Every Piece Sold By Nationalbunker Is Single Stock. We Pack Each Item By Hand And Ship With Schweizerische Post (Swiss Post) For Both Domestic And International Orders.

Summary

Within Switzerland: Free Tracked Shipping Via Swiss Post. 1 To 2 Business Days After Dispatch.

International: Tracked Worldwide Via Swiss Post. Buyer Pays The Difference After Our Contribution.

Processing Time: 1 To 3 Business Days After Payment.

Order Processing

Orders Are Processed And Dispatched Within 1 To 3 Business Days After Payment Confirmation. We Do Not Ship On Weekends Or Swiss Public Holidays. During Pop-Up Events Or Editorial Drops, Processing May Take Up To 5 Business Days. We Will Notify You If Your Order Is Affected.

Shipping Within Switzerland

  • Cost: Free.
  • Carrier: Schweizerische Post, Priority A-Post With Tracking.
  • Delivery Time: 1 To 2 Business Days After Dispatch.
  • Coverage: All Postal Codes Within Switzerland And Liechtenstein.

International Shipping

We Ship Worldwide Using Swiss Post Priority And Swiss Post Worldwide Services. For International Orders, Nationalbunker Contributes To Shipping Costs. The Buyer Covers The Remaining Balance, Which Is Calculated At Checkout Based On Destination And Weight.

Estimated Delivery Times

  • Europe: 3 To 7 Business Days.
  • United States And Canada: 7 To 14 Business Days.
  • Rest Of World: 10 To 21 Business Days.

Delivery Times Are Estimates Provided By Swiss Post. Actual Delivery May Vary Due To Customs, Local Carrier Handover, Or Postal Service Disruption.

Customs And Import Duties

For Shipments Outside Switzerland, Customs Duties, Import VAT, And Local Fees May Apply. These Charges Are Set By The Destination Country And Are The Sole Responsibility Of The Recipient.

Nationalbunker Declares Every Shipment As Merchandise At The Correct Sale Value. We Do Not Mark Shipments As Gifts Or Under-Declare Value, Regardless Of Buyer Request, As This Constitutes Customs Fraud.

If A Package Is Refused At Customs Or Returned Due To Unpaid Duties, Refunds Are Issued Less Outbound Shipping Costs And Any Return Fees Charged By The Carrier.

Tracking

Once Your Order Ships, You Receive A Confirmation Email With A Swiss Post Tracking Number. You Can Track Your Shipment At service.post.ch/EasyTrack.

For International Shipments, Tracking Updates Continue Until Handover To The Local Postal Service. After That, Continued Tracking Depends On The Local Carrier's System.

Lost Or Damaged Packages

If Your Package Has Not Arrived Within The Expected Time Frame, Or If It Arrives Damaged, Contact Us At contact@nationalbunker.store Within 7 Days Of The Expected Delivery Date.

For Damaged Packages, Include Clear Photos Of The Outer Box, Internal Packaging, And The Affected Piece. We Will Open A Claim With Swiss Post And Update You Throughout The Process.

Where Loss Or Damage Is Confirmed, We Will Issue A Refund Or, Where Possible, Arrange A Replacement. Because Pieces Are Single Stock, Replacements Are Usually Not Available.

Address Accuracy

The Buyer Is Responsible For Providing An Accurate Shipping Address. Please Double-Check Address, Postal Code, And Country Before Confirming Your Order.

If You Notice An Address Error Before Dispatch, Email Us Immediately And We Will Try To Correct It. Once A Package Has Shipped, Address Changes Are Often Not Possible.

Packages Returned To Us Due To An Incorrect Or Incomplete Address Can Be Re-Sent At The Buyer's Expense, Or Refunded Less Outbound Shipping Costs.

Pop-Up Pickup

If You Are Local And Prefer To Collect Your Order In Person, We Can Hold Pieces For Pickup At Our Pop-Up Events. Note This In The Order Notes At Checkout Or Email Us After Ordering To Arrange.

The Next Pop-Up Is Held On 9 May 2026 At CREART Zürich, Grüngasse 19, 8004 Zürich, From 12:00 To 20:00. Future Dates Are Listed On Our Pop-Up Page.

Carrier And Service Limits

We Do Not Use Express Couriers Such As DHL, UPS, Or FedEx As A Default. If You Require Expedited Or Specialised Shipping, Contact Us Before Ordering So We Can Provide A Quote. Additional Costs Are Borne By The Buyer.

Some Destinations May Be Restricted Due To Sanctions, Carrier Limitations, Or Customs Restrictions. If We Cannot Ship To Your Country, We Will Refund Your Order In Full.

Risk Of Loss

Risk Of Loss Or Damage Passes To The Buyer At The Moment The Package Is Handed Over To Swiss Post, In Line With Swiss Code Of Obligations. Until That Point, Risk Remains With Nationalbunker. Where Insurance Is Available And You Wish To Increase Coverage, Please Contact Us Before Dispatch.

Contact

For Shipping Questions, Email contact@nationalbunker.store. For Returns, See Our Refund Policy.